The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 2.2 million entries, with the latest 2017-2018 survey achieving 20.36 million completed, eligible entries.
The mandate for the Skytrax survey from the outset was to deliver a survey and airline awards process that is independent, impartial and global.
There are no survey entry fees, no payment to attend the awards event, and no charges for any use of the award logos and results by winning airlines.
Mango won the Skytrax World Airline Award:
- Best African Low-cost Carrier in 2014
- Best African Low-cost Carrier in 2015
- Best African Low-cost Carrier in 2018