If we can’t fly you
In the unlikely event that we can’t provide a seat for a confirmed booking, we will either refund all payments received for that ticket or place you on the next available Mango flight. However, we will not provide meal or accommodation vouchers or accept any further liability for denied boarding, delayed flights, or changes in flight schedules.
How will I find out about flight information?
You can view your flight status here or on the Mango app.
- Special information about your booking (if your flight is affected by a disruption) can be viewed on flymango.com or the Mango app.
- If there is a gate change, you will find out at the airport.
- If there is a seat change because of a change of aircraft, you will be notified via SMS or email.
- If there is a flight delay of more than 30 minutes, you will be notified via SMS or email.
- If there is a cancellation, you will be notified via SMS or email.
- If we move you to an alternative flight because of disruptions, you will receive an SMS or email.
- If you need a new boarding pass after your seat has been allocated, you will receive an SMS or email.